AL NUBRAS | Return & Refund Policy

We want you to be happy with your Al Nubras purchase. This policy explains when and how you can return or exchange an item, and how refunds are handled.

1. RETURN WINDOW

You may request a return or exchange within 7 days of the delivery date. Requests made after this window will not be accepted unless required by applicable UAE consumer protection law.

2. CONDITIONS FOR RETURN

To be eligible for a return, an item must be:

• Unused, unworn, and undamaged;

• In its original condition and packaging, with all tags, labels, and accessories included;

• Accompanied by proof of purchase (order number or receipt).

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange, except where the item is defective or was sent in error:

• Final sale / clearance items
• Custom, personalized, or made-to-order items
• or other items excluded for hygiene reasons, if applicable
• Gift cards

4. HOW TO START A RETURN

To request a return or exchange, email info@alnubras.ae with your order number, the item(s) you'd like to return, and the reason for the return. We will confirm eligibility and provide instructions for sending the item back.

Do not send items back before receiving return instructions from us, as this may delay processing.

5. RETURN SHIPPING COSTS

• If the return is due to our error (wrong, defective, or damaged item), we will cover the cost of return shipping.
• If the return is for any other reason (e.g. change of mind, sizing), the customer is responsible for return shipping costs, unless otherwise stated at checkout.

6. INSPECTION AND APPROVAL

Once we receive your returned item, we will inspect it to confirm it meets the conditions above. We will notify you by email whether your return has been approved or rejected within 3–5 business days of receipt.

7. REFUNDS

Approved refunds will be issued to your original payment method within 7–14 business days of approval. Please note that it may take additional time for the refund to appear on your bank or card statement, depending on your payment provider. Original shipping fees are non-refundable unless the return is due to our error.

8. EXCHANGES

If you'd like a different size, color, or item instead of a refund, let us know when you request your return. Exchanges are subject to stock availability; if the requested item is unavailable, we will offer a refund instead.

9. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 1-3 days of delivery at info@alnubras.ae with photos of the item and your order number. We will arrange a replacement, exchange, or full refund, including return shipping, at no cost to you.

10. STATUTORY RIGHTS

Nothing in this policy limits any statutory return, refund, or warranty rights you may have under UAE Federal Consumer Protection Law or other applicable law.

11. CONTACT US

Al Nubras Email: info@alnubras.ae Phone: 02 448 4415 Address: 34-1 Habeeb Bin Ad Dahhak Street, Khalifa City, Abu Dhabi, United Arab Emirates