AL NUBRAS | Track Order

At Al Nubras, every order is handled with the utmost care and attention to detail. Whether your purchase is ready to ship or crafted specifically for you, our Order Tracking service allows you to follow its journey from our atelier to your doorstep.

1. TRACKING YOUR ORDER

Once your order has been prepared and dispatched, you will receive a shipping confirmation via email or SMS containing your tracking number and a link to monitor your shipment.

To track your order, simply enter your tracking number in the tracking field provided on this page.

2. ORDER STATUS

Your order may display one of the following statuses:

• Order Confirmed – Your order has been successfully received and is being processed.
• Preparing Your Order – Your items are being carefully prepared, inspected, and packaged.
• Crafting in Progress – For custom or made-to-order items, our artisans are creating your order with exceptional attention to detail.
• Ready for Dispatch – Your order has been completed and is awaiting collection by our delivery partner.
• Shipped – Your package is on its way to your selected delivery address.
• Out for Delivery – Your shipment is with the courier and scheduled for delivery.
• Delivered – Your order has been successfully delivered.

3. PROCESSING & DELIVERY

Processing times vary depending on the type of product ordered. Ready-to-wear items are typically prepared more quickly, while bespoke or handcrafted pieces may require additional time to ensure they meet our quality standards.

Estimated delivery times begin once your order has been dispatched and may vary depending on your location and the courier service.

4. TRACKING UPDATES

Tracking information is provided by our shipping partners. Please allow up to 24 hours after dispatch for tracking details to appear. During periods of high demand or public holidays, tracking updates may take longer than usual.

5. NEED ASSISTANCE?

If you have not received your tracking information, your shipment has not updated for an extended period, or you require assistance with your order, our Customer Care team will be pleased to help.

Thank you for choosing Al Nubras. We appreciate your trust and remain committed to delivering a seamless experience from the moment you place your order to the moment it arrives.