AL NUBRAS | Shipping Policy

This Shipping Policy explains how we deliver orders placed on alnubras.com, including timelines, costs, and the regions we ship to. It forms part of our Terms of Service.

1. PROCESSING TIME

Orders are typically processed and prepared for dispatch within [1–3] business days of purchase, excluding weekends and public holidays in the UAE. During sales, promotions, or peak periods, processing may take longer; we'll notify you if there's a significant delay.

2. SHIPPING REGIONS

We currently ship to:

• United Arab Emirates: all Emirates

• [GCC countries, if applicable: Saudi Arabia, Kuwait, Bahrain, Oman, Qatar]

• [International: list countries/regions, or state "select international destinations — check availability at checkout”]

• If your delivery address is outside our supported regions, it will not be available for selection at checkout.

3. SHIPPING METHODS, COSTS, AND TIMELINES

carriers, e.g. Aramex, DHL, Emirates Post, and their real rates and timeframes.

Delivery timeframes are estimates provided by our shipping carriers and are not guaranteed. 

We are not responsible for delays caused by customs processing, weather, courier disruptions, or other circumstances outside our control, though we will assist you in tracking and resolving delivery issues.

4. ORDER TRACKING

Once your order ships, you will receive a confirmation email with a tracking number and link, where available. You can also check your order status by logging into your account on the Site.

5. CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)

For orders shipped outside the UAE, the recipient is responsible for any customs duties, import taxes, or fees charged by the destination country. These charges are not included in the product price or shipping cost and are collected by the courier or customs authority upon delivery.

6. RISK OF LOSS

Risk of loss and title to the products pass to you once the order is handed to the shipping carrier, unless otherwise required by applicable UAE consumer protection law.

7. INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at Email: info@alnubras.ae Phone: 02 448 4415 and we will try to correct it before dispatch.

8. LOST OR DAMAGED PACKAGES

If your order arrives damaged, or does not arrive within the estimated delivery window, contact us at info@alnubras.ae Phone: 02 448 4415 with your order number so we can investigate with the carrier and arrange a replacement or refund where appropriate.

9. CONTACT US

Al Nubras Email: info@alnubras.ae Address: 34-1 Habeeb Bin Ad Dahhak Street, Khalifa City, Abu Dhabi, United Arab Emirates